Return and Exchange Policy

All returns and exchanges must be made within 30 days and require the original receipt. Items must be returned in brand-new, unopened condition with the original packaging; otherwise, a 15% restocking fee will apply.

Return and Exchange Process：

Simply call our hotline at +1 (437) 667-7818 and provide your order number. Our team will assist you with the return or exchange process.

Once we confirm receipt of the returned item, you will receive a confirmation email, and we will proceed with processing. After verifying the item’s condition, the refund will be credited to your account within 7-10 business days.

Important Notes:

We only accept returns and exchanges for products purchased directly from our official website: www.robamcanada.com.
If you purchased the product from an authorized dealer, please contact them directly for return or exchange services.
Refurbished or used products are not eligible for returns or exchanges.
For exchanges, you will not be charged any additional delivery, shipping, or service fees. Depending on the price difference of your new selected product, you will receive a refund or be charged the difference using the original payment method.
For returns, you will receive a refund for the product price, but delivery, shipping, and service fees are non-refundable. Please contact us to discuss product damage to determine if you qualify for a refund.
If you require repair services, we can arrange for parts to be shipped to you.

Products Damaged Upon Delivery：

If your product arrives damaged, please contact us within 10 days at +1 (437) 667-7818 to request a return, exchange, or repair.

Returns for Other Reasons：

If you are unsatisfied with your product for any other reason, you may request a return within 30 days. The returned product must be in its original, brand-new, and unused condition. A 15% restocking fee (minimum $100 CAD) will apply. If the return is not due to a product quality issue, shipping fees will also be charged (shipping fees vary by distance—please confirm with our team before returning). To initiate a return, please call +1 (437) 667-7818.

If the 30-day return period has passed, but your product is still under warranty, please contact us for warranty service or repair. Additional charges may apply depending on the situation.

We reserve the right to deny refunds or exchanges that do not meet our return policy criteria.